Instructions for Submitting Requests
Welcome! Please Read Below
This ordering site is for use by patients only.
All available Medical Records are provided online to patients for a flat fee of $20 per request.
All available Imaging (X-Rays, MRIs, etc.) is provided on CD to patients for a flat fee of $30 per request.
There are no refunds for any reason.
ALL available Medical Records and/or Imaging are provided.
You will not be asked to specify the types of Medical Records or dates of service.
Medical Records (but not Imaging) will be made available securely online only.
We do not fax, email, or mail records.
Allow 48 hours for your Medical Records request to be completed, excluding weekends and holidays.
You will be texted when Medical Records are ready to access online (see text samples below).
Allow 5 business days for your Imaging CD to be prepared by clinic staff.
You will receive no text alerts regarding Imaging CD status.
Imaging CDs are mailed ONLY.
Once your Imaging CD has been prepared, mail delivery via the US Postal
Service will add an average of 7-10 business days.
NOTE: Imaging CDs cannot be picked up at the clinic.
Who Can Order Patient Records?
Patients who have reached the age of majority: 18 years of age or older
(NOTE: A parent may not request records on behalf of an adult child,
regardless of insurance coverage, residence, etc.).
Parents/guardians who have the legal authority to access a minor child's records.
A person who has the legal authority
(legally recognized personal representative, healthcare trustee/conservator,
medical/healthcare power of attorney, legal guardian,
executor/administrator of estate)
to make healthcare decisions for a patient of any age.
What You Need to Get Started
The patient's valid driver's license or other valid government-issued ID.
If you are the parent/guardian of a minor or a personal representative of an adult patient, you will need your valid ID.
A credit card to make payment.
If you have legal authority to make healthcare decisions for a patient
(such as legally authorized personal representative, guardian,
healthcare trustee/conservator, medical/healthcare/durable power of attorney,
or executor/administrator of estate),
you must upload three items:
(a) the patient's driver's license/ID or death certificate,
(b) YOUR OWN Driver's License/ID, AND
(c) official documentation of your authority to request patient records
(such as Durable Power of Attorney for Healthcare/Medical Power of Attorney
and Advanced Directive for patient and designated caregiver;
Death Certificate for deceased patient).
NOTE: Financial power of attorney is not sufficient.
If you cannot provide both your and the patient's ID as well as proof of your legal
right to access the patient's records, the patient must place his or her own request.
Please have these items handy before you start!
SAMPLE TEXTS - You will receive text messages similar to these samples:
Your medical records request is in process. When complete, you will get a Tracking # for online access.
Tennessee Orthopaedic Clinics
Your Medical Records are ready!
Go to https://krm.trimsnet.net/patient/landing/toc
Click green box. Tracking # XXXX-XXXX
Tennessee Orthopaedic Clinics
There has been an error processing your request.
Technical support has been alerted, however additional information will help solve this issue.
Please send some brief comments describing what you were doing:
Thank you for your comments. While waiting for technical support, please logout and log back in before retrying.