Instructions for Submitting Requests

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Welcome! Please Read Below

This ordering site is for use by patients only.

Processing Fees

• Medical Records are provided directly to patients for a flat fee of $26.77 per online request. (Note: Medical records include radiology/imaging written reports.)
• Billing records are provided directly to patients for a flat fee of $20.00 per online request.
• Radiology/imaging CDs are provided directly to patients for a flat fee of $10 per requested CD copy. (Note: The CD contains imaging only; it does not include radiology/imaging written reports.)

Medical and Billing Records

• Timeframe. Allow 5-7 business days for the completion of medical and billing records requests (excludes weekends and holidays).
• Notification. You will be texted or emailed (1) when your request is in process and (2) when requested medical and/or billing records are ready. See text samples below.
• Delivery. All requested medical and billing records will be made available securely online for download. We do not fax or mail medical and billing records to patients.

Radiology/Imaging CDs

• Timeframe. Allow an average of 5-7 business days for radiology/imaging CD requests to be completed.
• Notification. You will not receive a text/email when the radiology/imaging CD is ready.
• Delivery. Requested radiology/imaging CDs will be available by pick-up at the hospital or by mail based on what you specify in your request. For CD pick-up, after waiting a minimum of 5-7 business days, you may go to the Medical Records office located in the basement of Springhill Medical Center to pick up your CD. For mail delivery of your radiology/imaging CD to your home address, allow an additional 7 business days on average for US Postal Service standard mail delivery.

Who Can Order Patient Records?

• Patients who have reached the age of majority: 18 years of age or older (NOTE: A parent may not request records on behalf of an adult child, regardless of insurance coverage, residence, etc.).
• Parents/guardians who have the legal authority to access a minor child's records.
• A person who has the legal authority (legally recognized personal representative, healthcare trustee/conservator, medical/healthcare power of attorney, legal guardian, executor/administrator of estate) to make healthcare decisions for a patient of any age.

What You Need to Get Started

1. The patient's valid driver's license or other valid government-issued ID.
2. If you are the parent/guardian of a minor or a personal representative of an adult patient, you will need your valid ID.
3. A credit card to make payment.
4. If you have legal authority to make healthcare decisions for a patient (such as legally authorized personal representative, guardian, healthcare trustee/conservator, medical/healthcare/durable power of attorney, or executor/administrator of estate), you must upload three items: (a) the patient's driver's license/ID or death certificate, (b) YOUR OWN Driver's License/ID, AND (c) official documentation of your authority to request patient records (such as Durable Power of Attorney for Healthcare/Medical Power of Attorney and Advanced Directive for patient and designated caregiver; Death Certificate for deceased patient). NOTE: Financial power of attorney is not sufficient. If you cannot provide both your and the patient's ID as well as proof of your legal right to access the patient's records, the patient must place his or her own request.

Please have these items handy before you start!

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